Course curriculum

  • 1

    Introduction

  • 2

    Module 1: Building Effective Influence

    • Why Influence Matters

    • Quick Influence Assessment

    • What is Influence?

    • Gallup's 4 Basic Needs of Followers

    • Your Professional Network

    • Influence Your Network

    • Building Effective Influence Quiz
  • 3

    Module 2: Communicating Across Generations

    • Introduction to Communicating Across Generations

    • Communicating Value

    • 10 Tips for Communicating Across Generations

    • Communicating Across Generations

    • Communicating Across Generations Worksheet

    • Communicating Across Generations Quiz
  • 4

    Module 3: Conflict Resolution Strategies

    • Introduction to Conflict Resolution Strategies

    • Assess Your Current Effectiveness with Conflict

    • Quick Conflict Resolution Process

    • Productive Conflict Mini-Plan

    • Conflict Resolution Strategies Quiz
  • 5

    Module 4: Fundamentals of Building Teams

    • Introduction to Fundamentals of Building Teams

    • Roles vs. Job Descriptions

    • Performing Interviews

    • Five Components to Job Descriptions

    • Roles and Job Descriptions in Practice

    • Fundamentals of Team Building Quiz
  • 6

    Final Notes

    • Congratulations

    • New Leadership Self-Assessment

    • What I Learned

    • Your Feedback